Privacy policy

Effective Date: 22-03-2025
Last Updated: 22-03-2025

At Duffy Design Co. ("we", "us", "our"), your privacy is important to us — and we mean that. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you visit our website https://duffydesignco.com or interact with us.

By using our website or engaging with us, you agree to the terms of this policy.

1. What We Collect

We may collect the following types of personal information when you interact with us:

  • Your name
  • Email address
  • Phone number (if you share it)
  • Business name (if applicable)
  • Any details you provide via forms, emails or chats
  • Technical data like IP address, browser type, device info and site usage

We don’t collect any more than we need — no creepy tracking here.

2. How We Collect It

We gather personal information through:

  • Contact or enquiry forms
  • Newsletter signups (if you opt-in)
  • Email communications
  • Website analytics (via tools like Google Analytics)

Where possible, we collect information directly from you.

3. Why We Collect It

We collect and use your information to:

  • Respond to your enquiries
  • Provide our design services
  • Improve your experience on our website
  • Send you updates or marketing (only if you’ve said it’s cool)
  • Meet legal or regulatory obligations

4. Disclosure of Information

We don’t sell your info. We may share personal information:

  • With trusted third-party service providers (e.g. hosting, email, analytics)
  • When legally required (e.g. court orders or lawful requests)
  • To protect our rights or prevent fraud

All third parties we work with are expected to respect your privacy and comply with Australian privacy laws.

5. Cookies and Analytics

We use cookies (not the choc-chip kind) and similar tools to understand how people use our website and make it better. You can disable cookies in your browser settings if you prefer.

6. Storage & Security

Your info is stored securely, and we take reasonable steps to protect it from loss, misuse, unauthorised access or disclosure.

However, no internet transmission is 100% secure — so while we do our best, we can’t guarantee absolute security.

7. Access and Correction

Under the Privacy Act, you have the right to:

  • Access the personal info we hold about you
  • Ask for corrections if you think something’s wrong

To do this, just shoot us an email at hello@duffydesignco.com.

8. Overseas Disclosure

At this stage, we don’t knowingly share your info with anyone overseas. If that changes, we’ll update this policy and make sure your data is handled appropriately.

9. Changes to This Policy

We may update this policy from time to time. If we do, we’ll update the date at the top and do our best to let you know if it’s a big change.

10. Questions or Complaints

Got questions, feedback, or a complaint about your privacy? Reach out to:

Duffy Design Co.
Email: hello@duffydesignco.com

We take privacy seriously and will respond as quickly as we can. If you're not happy with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.